Body Shop Manager in Whitehorse, Yukon Territory

Klondike Motors in Whitehorse requires an experienced Body Shop Manager to join our team.

Reporting to the Fixed Operations Manager, the Body Shop Manager oversees our automotive repair facility and is responsible for its efficient and profitable operation. Primary objectives include developing new and existing business, ensuring customer satisfaction and retention, developing and implementing processes for quality ?first time through? service, cost control, and talent management.

Duties will include, but are not limited to the following:
Establish and maintain good working relationships with major clients to encourage repeat and referral business.
Establish and maintain good working relationships with insurance adjusters.
Ensure that customer complaints are handled tactfully, promptly, with genuine concern, and according to guidelines.
Take the initiative to exceed customer satisfaction, even if it requires overcoming obstacles.
Ensure the quality, safety and promptness of all repairs by monitoring progress and completion of vehicles in the shop.
Be a positive role model by demonstrating commitment to the staff, customer and company.
Delegate work as needed to ensure customer satisfaction while developing employee skills.
Strive for harmony and teamwork within the operations and with other departments or divisions.
Perform multiple tasks simultaneously in order to meet and exceed deadlines and expectations.
Provides technical advice and information to others as needed.

Qualifications:
Mitchell estimating experience;
Minimum 5 years body shop experience;
Management experience;
Experience with the ADP Dealer Management System is an asset.

We thank all candidates for their interest; only individuals selected for an interview will be contacted.

Please reply to:

Human Resources
xxxx5 ? 184 Street
Edmonton, AB T5S 0A6
Fax (780) 481-xxxx